citizens bank opera house view from mezzanine

If you have paid for tickets using an account that you can no longer access – please contact the box office and we will arrange an alternative refund method. Refunds can take between three and five working days to appear on a bank statement, so please don’t panic if you can’t trace it right away. Even if you have had a new card issued since, you can be confident that the refund will still land in the same account.

Our refund confirmation emails only hold the last four digits of the card used at the time of payment – this is to help you identify the account to expect the refund. If you have paid using a combination of methods, we will refund each part via their original payment method. As soon as the refund has been processed, you will receive an automated email to confirm the ticket(s) being returned, the refund amount, and the refund method. Refunds are made in accordance with the original payment method. I have requested a refund, what happens next? We encourage our customers to destroy any original, invalid tickets to avoid confusion closer to the time of the event. You will receive an email to confirm this – and we will post or email the new tickets to you directly. The Box Office will automatically exchange your tickets across to the same seats of the equivalent performance of the new schedule. I have requested an exchange to the newly scheduled date, what happens next? If you have requested a refund, and not heard from us within 14 days, please get in touch. For postponed or cancelled events, we offer the option of a full refund*, or to priority book the same or similar seats for the equivalent newly scheduled date, or to donate your ticket value to support the future work of our Creative Learning team.

Please ensure we have the most up-to-date contact information for you. We will directly contact the named booker for any event that is postponed or cancelled. I have tickets for an event that is postponed or cancelled, what should I do?

Postponed, Re-scheduled and Cancelled Events

Citizens bank opera house view from mezzanine